FTST-L Archives

Archiver > FTST > 2002-02 > 1013482986


From: "Lance" <>
Subject: RE: [FTST] Installation
Date: Tue, 12 Feb 2002 13:03:30 +1000
In-Reply-To: <OE18eJKgc44RFYfsI9000001cba@hotmail.com>


If you are having problems with your "ikernel", you may need to
re-install the ikernel.exe file again. You can do this by going to this
site:
http://support.installshield.com/

In the section in the middle of the front page, headed "FIND A SOLUTION"
click on "NEW! KNOWLEDGE BASE"
On the next page - "KNOWLEDGE BASE", type: Q105097 in "ARTICLE ID" and
click SEARCH
On the next page, click on the document link: Q105097 - INFO: Install
the Latest Version of Ikernel.exe Nov 8, 2001
You will then see the install box open in a new window.

This should solve your problem, I hope!

Lance
-----Original Message-----
From: Bill Billnsle [mailto:]
Sent: Tuesday, 12 February 2002 12:28 PM
To:
Subject: [FTST] Installation


I am having trouble installing FTST. I have 26 g's of free space on C,
so this is not the problem. I close out all running programs using
enditall 2 but still get message that installashield has been interupted
and will close. This occurs about 50% thru installation. Tech support
told me to install in safe mode. I tried this but got message cannot
access windows installer in safe mode. Tech support also said that I am
first to report this type problem. I am running WindowsXP Pro. Any
suggestions out there would be appreciated and many thanks.Get more from
the Web. FREE MSN Explorer download : http://explorer.msn.com


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