TMG-L Archives

Archiver > TMG > 1999-12 > 0944240022


From: Lissa Soergel <>
Subject: Re: TMG-L: what is this error message about
Date: Fri, 03 Dec 1999 11:53:42 -0500


At 08:45 AM 12/3/1999 -0500, George King wrote:
> From the TMG Help pull down menu select: Trouble Report to Tech Support
>
>TMG will guide you through composing a trouble report and will
>automatically include in that report the error message and your system
>configuration - two items that are essential to diagnose your problem.
>
>TMG then files the report in the TMGW folder as a Word document. Now use
>your word processor to open and view the report. Then observe the e-mail
>address for Wholly Genes and attach a copy of the report to an e-mail to
>Wholly Genes.
>
>I admit that this business about opening a document in a strange folder can
>be daunting for computer beginners. But it does convey the needed
>information to Wholly Genes.

There is no need for the user to open the TROUBLE.DOC file. In fact, doing
so and then making changes to it and/or saving it in an alien format often
causes difficulties for us and delays a solution to the user's problem.

- Lissa

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