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Archiver > TMG > 1999-12 > 0944252443


From: "B. K. Marshall" <>
Subject: Re: TMG-L: Lissa's on the ball
Date: Fri, 03 Dec 1999 14:20:43 -0600


Lissa's right -- I got an answer from her within a reasonable time.
Byron

Lissa Soergel wrote:
>
><CUT>
>
> I was surprised to read this. As in any organization, different members of
> our staff have different duties. Several people are working on technical
> support, while others are doing programming. Technical support personnel
> (including myself) do not do (and are not qualified to do) any
> programming. We don't know any more about version 5.0 than what has been
> publicly announced.
>
> We do our best to answer technical support questions as soon as
> possible. Some unusual problems require some time to research, but most
> are answered within a day or two. It is certainly not the case that such
> problems are of "low interest" to us.
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