TMG-L Archives

Archiver > TMG > 1999-12 > 0944266408


From: Bertho Boman <>
Subject: Re: TMG-L: Lissa's on the ball
Date: Fri, 03 Dec 1999 19:13:28 -0500


I second that!

The three times that I requested help, she responded very quickly and
efficiently.

I am impressed with TMG's tech support.

Bertho Boman
==============================================

"B. K. Marshall" wrote:

> Lissa's right -- I got an answer from her within a reasonable time.
> Byron
>
> Lissa Soergel wrote:
> >
> ><CUT>
> >
> > I was surprised to read this. As in any organization, different members of
> > our staff have different duties. Several people are working on technical
> > support, while others are doing programming. Technical support personnel
> > (including myself) do not do (and are not qualified to do) any
> > programming. We don't know any more about version 5.0 than what has been
> > publicly announced.
> >
> > We do our best to answer technical support questions as soon as
> > possible. Some unusual problems require some time to research, but most
> > are answered within a day or two. It is certainly not the case that such
> > problems are of "low interest" to us.
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