TMG-L Archives

Archiver > TMG > 1999-12 > 0944288119


From: "J. O'Neall" <>
Subject: Re: TMG-L: Lissa's on the ball
Date: Sat, 4 Dec 1999 07:15:19 +0100


> Lissa's right -- I got an answer from her within a reasonable time.
> Byron
>

And I got TWO in one day! Great job. Thanks again.

John
------
John O'Neall
Genas, France
http://homepages.rootsweb.com/~joneall/


> Lissa Soergel wrote:
> >
> ><CUT>
> >
> > I was surprised to read this. As in any organization, different members
of
> > our staff have different duties. Several people are working on
technical
> > support, while others are doing programming. Technical support
personnel
> > (including myself) do not do (and are not qualified to do) any
> > programming. We don't know any more about version 5.0 than what has
been
> > publicly announced.
> >
> > We do our best to answer technical support questions as soon as
> > possible. Some unusual problems require some time to research, but most
> > are answered within a day or two. It is certainly not the case that
such
> > problems are of "low interest" to us.
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