TMG-L Archives

Archiver > TMG > 2003-05 > 1051799357


From: "Jim Byram" <>
Subject: Re: [TMG] Error messages ver. 5.07
Date: Thu, 1 May 2003 10:29:58 -0400
References: <001201c30fbc$3227e710$3d622c0c@DD43J111>


Louise,

First, reboot your system.

Then check your printer list and see if the 'Wholly Genes PDF Writer' is
installed in the printer list.

If not, start TMG and open your project.
Select Printer Setup on the File menu.
Click the [Install PDF printer] button.
Click Yes to do so.

See if the other issues have been resolved.

Print a report to a PDF file to test that.

If you still have issues, please contact Support and let them work through
them with you.

A last question. On which screen did you click the Help button and get an
error? I need to know that to check it out and get it fixed.

Jim

> After trying to install PDF printer I tried to print IN without success
and
> got the Program Error - Class definition CDINTF.CDINTF is not found. When
I
> clicked on help the message read "This topic does not exist. Contact
> application vendor for an updated Help file (129)." It seemed like
computer
> was trying to hang up - but then message disappeared and activity resumed.
>
> When I clicked Report, tool bar greyed and another message appeared. "
File
> 'accheck.prg does not exist." Same result as above when clicked on Help.
> Was able to get rid of message, but it reappeared when I clicked on File.
> Both Report and File menus seem to be working properly most of the time.
It
> is unclear what causes this message to appear or fail to appear.
>
> I did run validate file , optimize,and reindex. Now the menu of reports
> shows up but clicking on IN, Family Group Sheet, etc. is not working. The
> program reverts back to Details with no report chosen. I tried go pull up
a
> report from two different persons. NO error message is coming up now.
>
> Could my attempt to install pdf printer following directions given
recently
> on TMG list have caused this problem? I tried to set the report screen
back
> to .txt when pdf did not print.

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