TMG-L Archives

Archiver > TMG > 2003-05 > 1051839346


From: "Louise Bockman" <>
Subject: Re: [TMG] Error messages ver. 5.07
Date: Thu, 1 May 2003 17:35:46 -0800
References: <001201c30fbc$3227e710$3d622c0c@DD43J111> <009101c30fee$256dc5d0$6401a8c0@charliexii>


Jim Byram wrote May 01, 2003 6:29 AM
> A last question. On which screen did you click the Help >button and get an
> error? I need to know that to check it out and get it fixed.
>
Jim, It was late at night and I'm not exactly sure of the process I
followed. I think after attempting to install PDF printer, I went to an
Person view, to REPORT >IN>Change to Adobe PDF>file> Print and Save. Then
error screen came up and I clicked HELP on the bottom of the error screen re
class definition. ( I think I recall some screen asking for name for the
report which never appeared, but exact sequence escapes me)
The other error 'File "accheck.prg" does not exist' appeared after clicking
REPORT and FILE. This happened more than once. Again I clicked HELP on lower
right of error screen.

I checked for printers listed on control panel under Printers and Fax today.
No Wholly Genes PDF Writer is listed. I have not tried to install PDF
Printer again. Have to get up my courage and find a time when all is quiet-
husband is listening to President Bush just now. I will try to pay careful
attention to order of choosing commands next time so I can explain more
satisfactorily the procedure I used.

Thank you for replying.

Louise



> Then check your printer list and see if the 'Wholly Genes PDF Writer' is
> installed in the printer list.
>
> If not, start TMG and open your project.
> Select Printer Setup on the File menu.
> Click the [Install PDF printer] button.
> Click Yes to do so.
>
> See if the other issues have been resolved.
>
> Print a report to a PDF file to test that.
>
> If you still have issues, please contact Support and let them work through
> them with you.
>
> A last question. On which screen did you click the Help button and get an
> error? I need to know that to check it out and get it fixed.
>
> Jim
>
> > After trying to install PDF printer I tried to print IN without success
> and
> > got the Program Error - Class definition CDINTF.CDINTF is not found.
When
> I
> > clicked on help the message read "This topic does not exist. Contact
> > application vendor for an updated Help file (129)." It seemed like
> computer
> > was trying to hang up - but then message disappeared and activity
resumed.
> >
> > When I clicked Report, tool bar greyed and another message appeared. "
> File
> > 'accheck.prg does not exist." Same result as above when clicked on Help.
> > Was able to get rid of message, but it reappeared when I clicked on
File.
> > Both Report and File menus seem to be working properly most of the time.
> It
> > is unclear what causes this message to appear or fail to appear.
> >
> > I did run validate file , optimize,and reindex. Now the menu of reports
> > shows up but clicking on IN, Family Group Sheet, etc. is not working.
The
> > program reverts back to Details with no report chosen. I tried go pull
up
> a
> > report from two different persons. NO error message is coming up now.
> >
> > Could my attempt to install pdf printer following directions given
> recently
> > on TMG list have caused this problem? I tried to set the report screen
> back
> > to .txt when pdf did not print.
>
>
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