TMG-L Archives

Archiver > TMG > 2003-05 > 1051840334


From: "Jacqueline R. Harrington" <>
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says fileunknown
Date: Thu, 01 May 2003 21:52:14 -0400
References: <001201c30fbc$3227e710$3d622c0c@DD43J111><009101c30fee$256dc5d0$6401a8c0@charliexii><001f01c31034$085974d0$f2a02e44@Jacqueline> <3EB1BEBD.2030106@austin.rr.com>


Elizabeth:

Thank you for the response. I have followed all the steps you outlined. That
is where I get the error messages.

Jackie

----- Original Message -----
From: "Elizabeth Churchett" <>
To: <>
Sent: Thursday, May 01, 2003 8:41 PM
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says file
unknown


> Jacqueline,
>
> As per the TMG Help file (accessible from the Help menu), under both
> "PDF Printer Install" and "Install PDF Printer":
>
> Install PDF Printer
> This option is provided for those who
>
> · need to use PDF files and
> · are using Windows 2000, Windows NT, or Windows XP, but
> · do not have System Administrator privileges and
> · whose attempt to print a PDF file has failed.
>
> If you are not using PDF files, or if you are not using one of these
> operating systems, you do not need this option.
>
> NOTE: This process must be performed by someone who has logged into
> Windows with Administrator rights. If you do not have such rights, you
> will need to have your System Administrator perform this task for you.
>
> TMG generates a PDF file by installing a printer called "Wholly Genes
> PDF Writer" in your printer list. The output of the printer is directed
> to a PDF file, but it is otherwise identical to any other printer
> driver. Some users are annoyed to find printers that they don't
> recognize in their printer list (Start > Settings > Printers), so TMG
> creates the "Wholly Genes PDF Writer" when it needs it, generates the
> report, and then immediately deletes the printer from the list. If you
> don't have Administrator rights, then TMG can't install the driver when
> it needs it. The only solution is to install the printer driver
> permanently, i.e., so it appears permanently in your printer list. But
> you can't do that either if you don't have Administrator rights.
> Therefore, you need to get someone who does have Administrator rights to
> log on, open TMG, follow the directions below, then shut down TMG and
> log off. When the user next logs on and runs TMG, he can generate a PDF
> file because the driver already is installed.
>
> This mostly applies to people using TMG at work or on a public computer,
> for example., at a library. When administrators of such systems don't
> give Administrator right to users, it is because they don't want users
> to install printers.
>
> To permanently install a driver for use with PDF files:
>
> 1. Select File > Printer Setup.
>
> 2. Click [Install PDF Printer].
>
> 3. Answer Yes.
>
> 4. Click [OK].
>
> Wholly Genes, Inc.
>
> Jacqueline R. Harrington wrote:
>
> >When I try to install the permanent PDF Printer as suggested under
Printer
> >Setup I get three error messages:
> >
> >one Error 2 The system cannot find the file specified
> >
> >and two Error 1797 The printer driver is unknown
> >
> >When can I get the PDF Printer Driver?
> >
> >Thanks in advance,
> >
> >Jackie Harrington
> >
> >
> >
> >==== TMG Mailing List ====
> >TMG v5.0 has been released. Check the Wholly Genes web Store
<HTTP://store.whollygenes.com>; for more information.
> >
> >
> >
> >
>
>
>
> ==== TMG Mailing List ====
> The Wholly Genes FAQ page
<http://www.whollygenes.com/faq1/fom-serve/cache/1.html>; has information not
only about TMG and how to obtain it, but helpful hints on using it.
>
>


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