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Archiver > TMG > 2003-05 > 1051840749


From: Elizabeth Churchett <>
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says fileunknown
Date: Thu, 01 May 2003 20:59:09 -0500
References: <001201c30fbc$3227e710$3d622c0c@DD43J111> <009101c30fee$256dc5d0$6401a8c0@charliexii> <001f01c31034$085974d0$f2a02e44@Jacqueline> <3EB1BEBD.2030106@austin.rr.com> <002e01c31049$fe705ea0$6401a8c0@cynthia>


Carol,

That must be frustrating for you! I tried checking on the site of the
company that wrote the driver--http://www.amyuni.com--but the Wholly
Genes version is not listed, so I suspect it's something custom and
available only through TMG, unfortunately.

I also checked the WG FAQ on their site, but it looks out of date and
certainly didn't address the PDF printer driver issue at all. I also
checked their download center, both new and old, but alas, I couldn't
find it there either.

You might try contacting WG Support again at and
making sure they are aware that neither 5.06 or 5.07 has solved the
issue for you, if you haven't already done so.

The only other suggestion I can make, feeble and desperate though it is,
is this: I don't know if you have a broadband connection or not
(probably not worth it if you don't), but what about downloading TMG
again into a different directory (or renaming your current one and
letting it install as it wants to)? Maybe a fresh download would make a
difference . . .

--Elizabeth
Austin, Texas



C. Schoenfeldt wrote:

>Elizabeth,
>
>I have done all you have written. I get only error messages when I try to
>create any report as a PDF file. I am using Win XP pro and have
>administrator rights. When I try to Install PDF Printer as stated in your
>post, I get exactly the same error messages that Jackie got.
>
>Interestingly, I used FTM before TMG and had installed without problem their
>PDF printer and could generate PDF reports in FTM easily (and still can - I
>checked). I told tech support this when I contacted them with this same
>problem under 5.05, and they saw no problem with having that already on my
>system.
>
>I am glad someone else is having the same problem as I am. Perhaps now tech
>support can find what is similar about our systems that will not allow the
>PDF Printer to be installed. The error message states that a specified file
>cannot be found. If we knew what file that was, perhaps it could be
>downloaded again. ???
>
>Any help would be greatly appreciated. Thank you.
>
>Cyndie
>
>
>----- Original Message -----
>From: "Elizabeth Churchett" <>
>To: <>
>Sent: Thursday, May 01, 2003 8:41 PM
>Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says file
>unknown
>
>
>
>
>>Jacqueline,
>>
>>As per the TMG Help file (accessible from the Help menu), under both
>>"PDF Printer Install" and "Install PDF Printer":
>>
>>Install PDF Printer
>>This option is provided for those who
>>
>>· need to use PDF files and
>>· are using Windows 2000, Windows NT, or Windows XP, but
>>· do not have System Administrator privileges and
>>· whose attempt to print a PDF file has failed.
>>
>>If you are not using PDF files, or if you are not using one of these
>>operating systems, you do not need this option.
>>
>>NOTE: This process must be performed by someone who has logged into
>>Windows with Administrator rights. If you do not have such rights, you
>>will need to have your System Administrator perform this task for you.
>>
>>TMG generates a PDF file by installing a printer called "Wholly Genes
>>PDF Writer" in your printer list. The output of the printer is directed
>>to a PDF file, but it is otherwise identical to any other printer
>>driver. Some users are annoyed to find printers that they don't
>>recognize in their printer list (Start > Settings > Printers), so TMG
>>creates the "Wholly Genes PDF Writer" when it needs it, generates the
>>report, and then immediately deletes the printer from the list. If you
>>don't have Administrator rights, then TMG can't install the driver when
>>it needs it. The only solution is to install the printer driver
>>permanently, i.e., so it appears permanently in your printer list. But
>>you can't do that either if you don't have Administrator rights.
>>Therefore, you need to get someone who does have Administrator rights to
>>log on, open TMG, follow the directions below, then shut down TMG and
>>log off. When the user next logs on and runs TMG, he can generate a PDF
>>file because the driver already is installed.
>>
>>This mostly applies to people using TMG at work or on a public computer,
>>for example., at a library. When administrators of such systems don't
>>give Administrator right to users, it is because they don't want users
>>to install printers.
>>
>>To permanently install a driver for use with PDF files:
>>
>>1. Select File > Printer Setup.
>>
>>2. Click [Install PDF Printer].
>>
>>3. Answer Yes.
>>
>>4. Click [OK].
>>
>>Wholly Genes, Inc.
>>
>>Jacqueline R. Harrington wrote:
>>
>>
>>
>>>When I try to install the permanent PDF Printer as suggested under
>>>
>>>
>Printer
>
>
>>>Setup I get three error messages:
>>>
>>>one Error 2 The system cannot find the file specified
>>>
>>>and two Error 1797 The printer driver is unknown
>>>
>>>When can I get the PDF Printer Driver?
>>>
>>>Thanks in advance,
>>>
>>>Jackie Harrington
>>>
>>>
>>>
>>>==== TMG Mailing List ====
>>>TMG v5.0 has been released. Check the Wholly Genes web Store
>>>
>>>
><HTTP://store.whollygenes.com>; for more information.
>
>
>>>
>>>
>>>
>>>
>>
>>==== TMG Mailing List ====
>>The Wholly Genes FAQ page
>>
>>
><http://www.whollygenes.com/faq1/fom-serve/cache/1.html>; has information not
>only about TMG and how to obtain it, but helpful hints on using it.
>
>
>>
>>
>
>
>==== TMG Mailing List ====
>Visit the TMG Tips web site <http://www.tmgtips.com>; for items of interest to TMG users.
>
>
>
>


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