TMG-L Archives

Archiver > TMG > 2003-05 > 1051840960


From: Elizabeth Churchett <>
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says fileunknown
Date: Thu, 01 May 2003 21:02:40 -0500
References: <001201c30fbc$3227e710$3d622c0c@DD43J111> <009101c30fee$256dc5d0$6401a8c0@charliexii> <001f01c31034$085974d0$f2a02e44@Jacqueline> <3EB1BEBD.2030106@austin.rr.com> <002301c3104d$74308950$f2a02e44@Jacqueline>


Jackie,

Upon a closer read of your post, I realized that wasn't your problem
<sheepish grin>. When I glanced at your message, the only line that
stuck out for me (primarily b/c my 3-yr-old was banging away on his
drums) was the last one querying where you could get the printer driver
from. Since someone had just posted that same question the day before,
I sent out the Help topic verbatim in case anyone else needed it.
Unfortunately, it wasn't pertinent to you! Sorry . . . I shall try to
read more carefully in the future <g>.

--Elizabeth
Austin, Texas

Jacqueline R. Harrington wrote:

>Elizabeth:
>
>Thank you for the response. I have followed all the steps you outlined. That
>is where I get the error messages.
>
>Jackie
>
>----- Original Message -----
>From: "Elizabeth Churchett" <>
>To: <>
>Sent: Thursday, May 01, 2003 8:41 PM
>Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says file
>unknown
>
>
>
>
>>Jacqueline,
>>
>>As per the TMG Help file (accessible from the Help menu), under both
>>"PDF Printer Install" and "Install PDF Printer":
>>
>>Install PDF Printer
>>This option is provided for those who
>>
>>· need to use PDF files and
>>· are using Windows 2000, Windows NT, or Windows XP, but
>>· do not have System Administrator privileges and
>>· whose attempt to print a PDF file has failed.
>>
>>If you are not using PDF files, or if you are not using one of these
>>operating systems, you do not need this option.
>>
>>NOTE: This process must be performed by someone who has logged into
>>Windows with Administrator rights. If you do not have such rights, you
>>will need to have your System Administrator perform this task for you.
>>
>>TMG generates a PDF file by installing a printer called "Wholly Genes
>>PDF Writer" in your printer list. The output of the printer is directed
>>to a PDF file, but it is otherwise identical to any other printer
>>driver. Some users are annoyed to find printers that they don't
>>recognize in their printer list (Start > Settings > Printers), so TMG
>>creates the "Wholly Genes PDF Writer" when it needs it, generates the
>>report, and then immediately deletes the printer from the list. If you
>>don't have Administrator rights, then TMG can't install the driver when
>>it needs it. The only solution is to install the printer driver
>>permanently, i.e., so it appears permanently in your printer list. But
>>you can't do that either if you don't have Administrator rights.
>>Therefore, you need to get someone who does have Administrator rights to
>>log on, open TMG, follow the directions below, then shut down TMG and
>>log off. When the user next logs on and runs TMG, he can generate a PDF
>>file because the driver already is installed.
>>
>>This mostly applies to people using TMG at work or on a public computer,
>>for example., at a library. When administrators of such systems don't
>>give Administrator right to users, it is because they don't want users
>>to install printers.
>>
>>To permanently install a driver for use with PDF files:
>>
>>1. Select File > Printer Setup.
>>
>>2. Click [Install PDF Printer].
>>
>>3. Answer Yes.
>>
>>4. Click [OK].
>>
>>Wholly Genes, Inc.
>>
>>Jacqueline R. Harrington wrote:
>>
>>
>>
>>>When I try to install the permanent PDF Printer as suggested under
>>>
>>>
>Printer
>
>
>>>Setup I get three error messages:
>>>
>>>one Error 2 The system cannot find the file specified
>>>
>>>and two Error 1797 The printer driver is unknown
>>>
>>>When can I get the PDF Printer Driver?
>>>
>>>Thanks in advance,
>>>
>>>Jackie Harrington
>>>
>>>
>>>
>>>==== TMG Mailing List ====
>>>TMG v5.0 has been released. Check the Wholly Genes web Store
>>>
>>>
><HTTP://store.whollygenes.com>; for more information.
>
>
>>>
>>>
>>>
>>>
>>
>>==== TMG Mailing List ====
>>The Wholly Genes FAQ page
>>
>>
><http://www.whollygenes.com/faq1/fom-serve/cache/1.html>; has information not
>only about TMG and how to obtain it, but helpful hints on using it.
>
>
>>
>>
>
>
>
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