TMG-L Archives

Archiver > TMG > 2003-05 > 1051850686


From: "C. Schoenfeldt" <>
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says file unknown
Date: Fri, 2 May 2003 00:44:48 -0400
References: <001201c30fbc$3227e710$3d622c0c@DD43J111> <009101c30fee$256dc5d0$6401a8c0@charliexii> <001f01c31034$085974d0$f2a02e44@Jacqueline> <3EB1BEBD.2030106@austin.rr.com> <002e01c31049$fe705ea0$6401a8c0@cynthia> <3EB1D0ED.7080203@austin.rr.com>


Elizabeth,

Thank you for all the checking you did!

As far as redownloading and reinstalling TMG, I have considered that. (not
my first choice tho!) But now that Jackie has the same problem, I wonder if
there's something common on our systems that is preventing the PDF install.
??? Before this, I had not read of anyone else having my problem.

Is there not a way to find out what condition(s) generate the "Error 2 The
system cannot find the file specified" and the "Error 1797 The printer
driver is unknown"? Or perhaps I could redownload just the file that is
causing the problem and see if that would work?

Thanks for your help, Elizabeth!

Cyndie


----- Original Message -----
From: "Elizabeth Churchett" <>
To: <>
Sent: Thursday, May 01, 2003 9:59 PM
Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says file
unknown


> Carol,
>
> That must be frustrating for you! I tried checking on the site of the
> company that wrote the driver--http://www.amyuni.com--but the Wholly
> Genes version is not listed, so I suspect it's something custom and
> available only through TMG, unfortunately.
>
> I also checked the WG FAQ on their site, but it looks out of date and
> certainly didn't address the PDF printer driver issue at all. I also
> checked their download center, both new and old, but alas, I couldn't
> find it there either.
>
> You might try contacting WG Support again at and
> making sure they are aware that neither 5.06 or 5.07 has solved the
> issue for you, if you haven't already done so.
>
> The only other suggestion I can make, feeble and desperate though it is,
> is this: I don't know if you have a broadband connection or not
> (probably not worth it if you don't), but what about downloading TMG
> again into a different directory (or renaming your current one and
> letting it install as it wants to)? Maybe a fresh download would make a
> difference . . .
>
> --Elizabeth
> Austin, Texas
>
>
>
> C. Schoenfeldt wrote:
>
> >Elizabeth,
> >
> >I have done all you have written. I get only error messages when I try to
> >create any report as a PDF file. I am using Win XP pro and have
> >administrator rights. When I try to Install PDF Printer as stated in your
> >post, I get exactly the same error messages that Jackie got.
> >
> >Interestingly, I used FTM before TMG and had installed without problem
their
> >PDF printer and could generate PDF reports in FTM easily (and still can -
I
> >checked). I told tech support this when I contacted them with this same
> >problem under 5.05, and they saw no problem with having that already on
my
> >system.
> >
> >I am glad someone else is having the same problem as I am. Perhaps now
tech
> >support can find what is similar about our systems that will not allow
the
> >PDF Printer to be installed. The error message states that a specified
file
> >cannot be found. If we knew what file that was, perhaps it could be
> >downloaded again. ???
> >
> >Any help would be greatly appreciated. Thank you.
> >
> >Cyndie
> >
> >
> >----- Original Message -----
> >From: "Elizabeth Churchett" <>
> >To: <>
> >Sent: Thursday, May 01, 2003 8:41 PM
> >Subject: Re: [TMG] PDF Printer--Where do I find it? Error message says
file
> >unknown
> >
> >
> >
> >
> >>Jacqueline,
> >>
> >>As per the TMG Help file (accessible from the Help menu), under both
> >>"PDF Printer Install" and "Install PDF Printer":
> >>
> >>Install PDF Printer
> >>This option is provided for those who
> >>
> >>· need to use PDF files and
> >>· are using Windows 2000, Windows NT, or Windows XP, but
> >>· do not have System Administrator privileges and
> >>· whose attempt to print a PDF file has failed.
> >>
> >>If you are not using PDF files, or if you are not using one of these
> >>operating systems, you do not need this option.
> >>
> >>NOTE: This process must be performed by someone who has logged into
> >>Windows with Administrator rights. If you do not have such rights, you
> >>will need to have your System Administrator perform this task for you.
> >>
> >>TMG generates a PDF file by installing a printer called "Wholly Genes
> >>PDF Writer" in your printer list. The output of the printer is directed
> >>to a PDF file, but it is otherwise identical to any other printer
> >>driver. Some users are annoyed to find printers that they don't
> >>recognize in their printer list (Start > Settings > Printers), so TMG
> >>creates the "Wholly Genes PDF Writer" when it needs it, generates the
> >>report, and then immediately deletes the printer from the list. If you
> >>don't have Administrator rights, then TMG can't install the driver when
> >>it needs it. The only solution is to install the printer driver
> >>permanently, i.e., so it appears permanently in your printer list. But
> >>you can't do that either if you don't have Administrator rights.
> >>Therefore, you need to get someone who does have Administrator rights to
> >>log on, open TMG, follow the directions below, then shut down TMG and
> >>log off. When the user next logs on and runs TMG, he can generate a PDF
> >>file because the driver already is installed.
> >>
> >>This mostly applies to people using TMG at work or on a public computer,
> >>for example., at a library. When administrators of such systems don't
> >>give Administrator right to users, it is because they don't want users
> >>to install printers.
> >>
> >>To permanently install a driver for use with PDF files:
> >>
> >>1. Select File > Printer Setup.
> >>
> >>2. Click [Install PDF Printer].
> >>
> >>3. Answer Yes.
> >>
> >>4. Click [OK].
> >>
> >>Wholly Genes, Inc.
> >>
> >>Jacqueline R. Harrington wrote:
> >>
> >>
> >>
> >>>When I try to install the permanent PDF Printer as suggested under
> >>>
> >>>
> >Printer
> >
> >
> >>>Setup I get three error messages:
> >>>
> >>>one Error 2 The system cannot find the file specified
> >>>
> >>>and two Error 1797 The printer driver is unknown
> >>>
> >>>When can I get the PDF Printer Driver?
> >>>
> >>>Thanks in advance,
> >>>
> >>>Jackie Harrington
> >>>
> >>>
> >>>
> >>>==== TMG Mailing List ====
> >>>TMG v5.0 has been released. Check the Wholly Genes web Store
> >>>
> >>>
> ><HTTP://store.whollygenes.com>; for more information.
> >
> >
> >>>
> >>>
> >>>
> >>>
> >>
> >>==== TMG Mailing List ====
> >>The Wholly Genes FAQ page
> >>
> >>
> ><http://www.whollygenes.com/faq1/fom-serve/cache/1.html>; has information
not
> >only about TMG and how to obtain it, but helpful hints on using it.
> >
> >
> >>
> >>
> >
> >
> >==== TMG Mailing List ====
> >Visit the TMG Tips web site <http://www.tmgtips.com>; for items of
interest to TMG users.
> >
> >
> >
> >
>
>
>
> ==== TMG Mailing List ====
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