TMG-L Archives

Archiver > TMG > 2005-04 > 1112889482


From: "Barbara, Wholly Genes" <>
Subject: Re: [TMG] TMG support - help!
Date: Thu, 07 Apr 2005 11:58:02 -0400
References: <122420040505.16168.41CBA397000B846D00003F2821603759649B9D0A9F9F9A9DD209@att.net><200504071006.j37A69aD009592@mail.rootsweb.com>
In-Reply-To: <200504071006.j37A69aD009592@mail.rootsweb.com>


Linley,

I have not received a message from you since I emailed the ftp site to
you. Looking at the ftp site, I don't see anything that jumps out at me as
being yours (eg. Hooper or Linley).

Unfortunately, email is not perfect and your message may be floating around
in cyber space.

Reply through Tech Support or PM on the Forum

Barbara
Wholly Genes Tech Support

At 06:05 AM 4/7/2005, you wrote:
>What do you have to do to get support?
>
>I have a TMG problem with a corrupt place style, which became apparent in
>Second site. I wrote to John Cardinal with no response. I reported it on
>this forum and then John C replied saying that I should contact Whollygenes.
>I did so and staffer Barbara G suggested I send my backup file to them and
>she would fix it. As the file was too large for email, I asked for an FTP
>site or any other suggestion. No response!
>
>Some time later, while browsing the TMG forum, I noticed Barbara online and
>reminded her. I was given FTP details and so tried to upload the data. Had
>a few problems with time-outs but it eventually appeared to upload. After a
>few days I asked her had it been received. Still no response.
>
>While waiting, I noticed a strange file which I could not delete (~$tmg.exe
>only 1kb in size and dated Jan 2004, and the program was not running) and
>decided to write directly to Bob Velke in case Barbara was on holidays or
>sick, and ask if this could be part of the problem. Still no response!
>
>Can anybody help? Will somebody at least tell me the file arrived and they
>are looking at it?
>
> >From a dedicated TMG user who is having terrible withdrawal symptoms from
>not being able to use the program since 19 March.
>
>I know I could ring, but it is not really practicable from Australia - one
>of us would be half asleep.
>
>Linley
>
>
>
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