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Archiver > TMG > 2005-11 > 1130992713


From: Lee Hoffman <>
Subject: RE: [TMG] Array dimensions are invalid. 27 and subsequent errors
Date: Wed, 02 Nov 2005 23:38:33 -0500
References: <6.2.1.2.2.20051102091639.024441a8@mail.bellsouth.net><000001c5e014$f97e0300$6500a8c0@Home>
In-Reply-To: <000001c5e014$f97e0300$6500a8c0@Home>


Steve Higham wrote:
> I don't believe, as you seem to be saying, that users had not
>correctly entered the External Utility.

Based on a later message wishing to retract your earlier message, I assume
you may have seen that I had an "or" in my statement. The alternative
being that the user entered the information correctly but something had
later changed which, in effect, made the original entry incorrect.

Further, you spoke of the correct setup under v4.0a. This would not have
had any effect on the problem as the problem involved having essentially an
incorrect path in the External Utilities entry. In the cases publicly
noted, the problem was related to the Ancestry Library entry. In reality,
it could be happened with any External Utility entry. For example, the TMG
Help example shows how the entries should be formed for three completely
different External Utilities (a Window program [Notepad], a word processor
[MS/Word], and TMG's Visual ChartForm [VCF]). Now is a user were to
literally copy that example into the APP.INI file then there may or may not
be an error message as a result depending on the configuration of the
user's computer. The example is apparently based on a system using a
version of Window NT and another version of Windows may or may not have the
WINNT folder. Also, the entry for MS/Word uses a folder called OFFICE10
which may or may not be the same as what the user has (my version uses the
folder OFFICE11). Thus the only entry that is probably right is the VCF entry.

Now further, if the user has upgraded the operating system one or more
times, it is possible that (due to the way Windows upgrades are done) there
may be two or more copies of Notepad, only one of which is actually in
use (the other being left by Windows upgrade so that you may restore the
old version if something goes wrong). So it may be that the other copy is
disabled somehow and that may (not likely in the current scenario) also
cause a problem.

So I still say that the user _could_ have made an incorrect entry. A
simple typographical entry or one made from wrong knowledge. As noted
earlier, the more likely cause for the Ancestry Library entry being wrong
is that a change of some kind in the Ancestry Library installation
including its possible removal while forgetting that the entry had been
made in TMG v5 or v6.


Lee Hoffman/KY
TMG Tips: <http://www.tmgtips.com>;
My website: <http://www.tmgtips.com/lhoffman>;
A user of the best genealogy program, The Master Genealogist (TMG)


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